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How can we clarify which release an issue is resolved against from the Service Request Portal?

How can we clarify which release an issue is resolved against from the Service Request Portal?

Description

We have received an update from the Easysite Service Desk to confirm that an incident we created is now 'Pending Deployment' although we are unsure which release is required as the email notification did not confirm this.

Solution

Please be aware that an email notification will be sent by the Easysite Service Desk to confirm which release is required when any incident or request is confirmed as requiring an update.

The 'Resolved In' release can also be seen by viewing the 'Edit Request' table or by looking at the 'Resolved In' field directly within each request. 

This field will be populated when the status of any outstanding Service Request or Incident is set to 'Update And Re-test' or 'Pending Deployment'.

[ Zoom ]
FAQ > Resolved In Field > Service Request Portal
[ Zoom ]
FAQ > Resolved In Field > Edit Request > Service Request Portal

Do you wish to raise an incident or service request in relation to this FAQ?

If available, please quote the service reference listed under article details to allow the Easysite Service Desk to process your request.

Article details

Last updated:02 July 2012