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How can we reactivate a closed request?

How can we reactivate a closed request?

Description

We have recently confirmed with the Easysite Service Desk that something is resolved although we need to again access the information on how. We have logged in to the Service Request Portal and it appears that the request has already been closed.

Unfortunately this is not directly possible, however the Easysite Service Desk can upon request.

Please create a request via the Service Request Portal to enable the Easysite Service Desk to re-activate a closed request.

Do you wish to raise an incident or service request in relation to this FAQ?

If available, please quote the service reference listed under article details to allow the Easysite Service Desk to process your request.

Article details

Last updated:21 May 2013