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How can we register or remove users from the Easysite Service Request Portal?

How can we register or remove users from the Easysite Service Request Portal?

Description

We have had a change of personnel internally and would like to arrange for old users to be removed and new users to be given access to the Service Request Portal to create incidents and additional requests.

Solution

The ability to add or removal a Service Request Portal nominated contact can be completed directly through the Service Request Portal. 

Please login to the Service Request Portal and select 'Request Type: Add or Remove a Nominated Contact', then provide the details displayed below within the description of the submitted request:

  • Organisation Name:
  • First Name:
  • Last Name: 
  • Email Address:
  • Telephone Number:
  • Job Title:

For further details relating to the Easysite Service Desk, the Service Request Portal and the EIBS Ltd Software Assurance, please access the 'Service Desk Policies' tab within this page or alternatively the 'Policies' section of the knowledge base.

What do I do if I am the primary contact or we don't currently have any accounts setup?

Please include the details above in an email to customerservices.cc@ideagenplc.com and we will be happy to confirm your request and create the initial account on your behalf.

Do you wish to raise an incident or service request in relation to this FAQ?

If available, please quote the service reference listed under article details to allow the Easysite Service Desk to process your request.

Article details

Last updated:17 December 2014